Warranty Certs That Generate Themselves
Warranty Certificates is part of SalesThumb. A warranty certificate is one of the most important documents your shop produces — and one of the most commonly lost or filled out wrong. When a customer comes back two years later about their warranty, you're digging through a filing cabinet trying to find the cert. SalesThumb builds the certificate from the job record as you close the job — film, install date, vehicle, and customer all pulled in for you — emails it to the customer with a verification link, and keeps it stored permanently against their record so it's right there the next time they call.
The Problem: Manual Warranty Certs
Right now, you probably print a PDF or hand-fill warranty cards. The tech forgets to write the date. The customer loses it before they leave. Two years later they call about a warranty claim and you don't have documentation — so you're arguing about what film was used and whether it's covered, or you honor the claim without proof of what was actually installed.
If you fill them out in the office, you're manually typing each customer's name, vehicle, film type, install date, and coverage terms into a form. One typo and the certificate is wrong. One lost form and the customer has no proof of what's covered.
- Manual fill-in or printed PDFs — customer loses it before they leave the parking lot
- No digital record — two years later, you don't know if the cert existed or what it said
- Wrong info on the cert — tech wrote the wrong window count or film type, now the warranty claim is in dispute
- Warranty disputes without documentation — customer claims they're covered but you have no proof
- Filing cabinet searches — when a customer calls back, digging through paper to find the cert
How SalesThumb's Warranty Certs Work
When you close out a job in SalesThumb, the record already has the information: customer name, vehicle details, film description, windows covered, install date, and the coverage terms from the warranty tier you've set up. SalesThumb builds a certificate PDF with that data filled in — no re-typing. It carries a unique certificate number, your shop name and contact details, and a QR code plus link a customer (or a used-car buyer) can scan to verify the warranty is active.
You can email the certificate to the customer with one click — they get the details, a link to view it online, and a link to download the PDF. The certificate stays attached to the customer's record, so the next time they call about their warranty you can pull it up and see exactly what film was installed, when, and what coverage applies. No searching, no guessing. If they need it again for insurance or a trade-in, you resend or re-download it in seconds.
- Built from the job record at close-out — film, windows, install date, and customer pulled in, no re-typing
- Unique certificate number on every cert — so each one is traceable
- Your shop name, phone, and email printed on the certificate
- Coverage terms set per shop — define your warranty tiers (lifetime, no-fault 5-year, transferable, etc.) once and reuse them
- Emailed to the customer with a view-online link and a downloadable PDF
- Stored on the customer record — visible when they call back years later
- Public verification — a QR code and link let the customer or a used-car buyer confirm coverage is active
- Resend or re-download on demand — for resale, insurance, or a lost copy
Warranty Tiers and Claims
You configure your shop's warranty offerings as tiers — for example a manufacturer-lifetime tier, a no-fault 5-year tier, and a transferable lifetime tier — each with its own coverage wording and duration. When you register a warranty, the tier's coverage text and transferability are snapshotted onto the certificate, so the cert stays accurate even if you change your tiers later.
Transferable warranties follow the vehicle, which helps your customer's resale value. And because every certificate has a public verification page, customers can file a warranty claim directly from it — your shop sees those claims in a queue and works them from there.
- Per-shop warranty tiers with their own coverage wording, duration, and transferability
- Coverage terms snapshotted onto each cert at registration — the cert stays accurate even if tiers change
- Transferable warranties that follow the vehicle to a new owner
- Customer-filed claims from the verification page, tracked in a shop claims queue
- Certificate history per customer so you can validate warranty claims
- Resale documentation customers can pull when trading in their vehicle
Frequently asked questions
What warranty terms should I set?
That depends on the film you use and your shop's policy. SalesThumb lets you define warranty tiers — for example manufacturer-lifetime, a no-fault 5-year, and a transferable lifetime tier — each with its own coverage wording and duration. You set them up once and pick the right tier when you register a warranty.
What's actually on the certificate?
The certificate shows the customer, the vehicle, the film and windows covered, the install date, the warranty period, the installer, a unique certificate number, and your shop's name and contact details — plus a QR code and link so the warranty can be verified online. The details are pulled from the job record, so there's nothing to re-type.
What if the customer loses their email with the certificate?
Pull up the warranty on the customer's record and resend the email, or re-download the PDF for them. The certificate and its verification page stay available, so a lost copy is never a lost warranty.