A Mobile App Built for the Bay, Not the Back Office
Technician Mobile App is part of SalesThumb. Your techs aren't going to log into a desktop app from the bay with tint film on their hands. The SalesThumb technician app is built for people whose hands are full — big buttons, fast status taps, and one-tap photo capture. The moment a tech opens it, they see their assigned jobs for the day, move each one through its status as they work, capture before and after photos straight to the job record, leave notes, and clock in and out — all from their phone on the floor.
The Problem: Paper and Group Texts Don't Scale
Right now, techs find out their schedule at the door or from a printed sheet. The office texts them throughout the day with new jobs and updates. When a job finishes, someone has to tell the front desk so the record gets updated. Before and after photos live on a personal phone, mixed in with everything else, and may or may not make it onto the job.
None of that gives the owner a live picture of the floor. You don't know where a car is without walking out to the bay or texting whoever's on it — and the photo trail that protects you in a dispute is scattered across phones that walk out the door when a tech leaves.
- No live visibility — you don't know a job's status without texting the tech
- Status updates lag — a job is done in the bay but the desk doesn't know for an hour
- Photos scattered across personal phones — no permanent record attached to the job
- New jobs and changes get lost in a group text
- When a tech leaves, the photos and the context leave with them
How the Technician App Works
The tech opens the app and lands on Today's Jobs — every appointment assigned for the day, with customer, vehicle, service, scheduled time, and status. Tapping a job opens its full card. As the work moves, one tap advances the status: Scheduled, Confirmed, Checked In, In Progress, Ready, Completed. Everyone watching from the office sees the change.
Before they start, the tech taps to add a before photo — the camera opens and the photo attaches to the job automatically, sorted into a Before tab. After the install, they do the same for after photos. They can type notes on the job ("switched to the passenger side due to a chip in the glass") that the office can see on the same record. At the end of a shift, the tech clocks out from the app; clock-in, clock-out, and breaks are all tracked in the app.
Customer sign-off and payment aren't handled inside the technician app — they happen on the customer-facing invoice, which the customer signs and pays from their own device. That keeps the tech's phone focused on the install and keeps the signed record tied to the invoice.
- Today's Jobs — the tech sees every assigned job for the day the moment the app opens
- One-tap status flow — Scheduled to Completed, with the office seeing each change
- Before/after photo capture — shoot from the camera or pick from the library; photos attach to the job automatically
- Job notes — the tech adds context mid-job and the office sees it on the same record
- Time clock — clock in, clock out, and track breaks from the app
- Push notifications — the tech gets alerted on their phone
- Face ID / biometric sign-in for fast, secure access
What's Included
The technician app is being built for iOS and Android (pre-launch) and connects to the same SalesThumb account your shop runs on the web — the jobs, customers, and photos a tech touches in the app are the same records the office sees. It runs on a normal smartphone and doesn't require any special hardware. Sign-off and payment live on the customer-facing invoice rather than the tech's phone, so the part the customer touches stays on the customer's device.
- iOS and Android (pre-launch) — one app for the whole install team
- Same account as the web app — photos and status the tech captures show up for the office instantly
- Before/after photos stored on the job record permanently
- Built-in time clock with break tracking
- Push notifications and biometric (Face ID) sign-in
- Runs on any smartphone — no special hardware
Frequently asked questions
Where do the before and after photos go?
Straight onto the job record. When a tech captures a photo in the app it attaches to that job automatically, sorted into Before and After, and the office sees it on the same record in the web app — no emailing photos around or digging through a personal camera roll.
Does the customer sign off inside the technician app?
No. The technician app is for the install team — today's jobs, status, photos, notes, and the time clock. Customer sign-off and payment happen on the customer-facing invoice, which the customer signs and pays from their own device, so the signed record stays tied to the invoice.
What can a tech do from the app without going back to the desk?
See their assigned jobs for the day, advance a job's status as the work moves, capture before and after photos, add notes to the job, and clock in and out — all from their phone in the bay.