The first front-desk hire is a turning point: the owner stops fielding every call and can finally work on the business.
Hire for the customer moment
The front desk sets the tone for every customer. Hire for warmth and follow-through over technical knowledge — film knowledge can be taught.
Make the software learnable in a day
If onboarding means learning five spreadsheets and a binder, the hire flounders. A single shop OS with simple flows gets them productive fast.
Define the workflow
Booking, quoting, deposits, and warranty handoff should be documented steps, not tribal knowledge.
Free the owner
With the front desk on SalesThumb, the owner gets line-of-sight without doing every task.