What software manages ceramic coating warranties and recoat reminders?
You want shop software that auto-generates a warranty certificate when each coating or PPF job closes, ties it permanently to the vehicle record, and drafts recoat and inspection-due reminders as they come due. SalesThumb by Roffik is built to do exactly this — pulling film brand, install date, and coverage terms straight from the job, then keeping warrantied customers on schedule. SalesThumb is launching soon; this is what it will do at launch.
Ceramic coating and PPF warranties only hold up if three things stay organized: the certificate, the vehicle history, and the recoat or inspection schedule. Most shops scatter these across PDFs, a tech's memory, and a calendar nobody checks — so reminders slip and claims turn into filing-cabinet searches. SalesThumb by Roffik is a shop platform for tint, PPF, ceramic-coating, and detailing businesses that keeps all three in one record. It is pre-launch (coming soon); the capabilities below describe what it is built to do at launch.
Why the answer is what it is
Warranty certificates that generate themselves at job close
When a coating or PPF job closes, SalesThumb auto-generates the warranty certificate with no manual input. Film brand, window positions, install date, and coverage terms are pulled straight from the job record, so there is no transcription and no mismatched paperwork. The PDF is emailed to the customer the moment the job closes.
Every certificate stored permanently against the vehicle
Each cert is stored permanently on the customer's vehicle record, not in a folder somewhere. When a customer comes back two years later about a warranty claim, you pull the documentation in seconds instead of searching a filing cabinet — the cert is visible the next time they call.
Recoat and inspection reminders drafted as they come due
Maintenance Reminders tracks your warrantied ceramic and PPF customers and drafts recoat and inspection-due notices as each one comes due, so warranty touchpoints don't quietly slip. It runs on your real records, so nothing is invented — and it is read-only: only the reminders you approve ever go out.
A vehicle CRM that remembers what techs forget
Every vehicle gets its own record holding film type, window positions, installation notes, before/after photos, and full job history, attached permanently. Staff notes survive turnover, so warranty status is visible the next time the customer calls — and you can search by name, phone, VIN, or make/model to find any customer in under two seconds.
Claim Triage that reasons against your own tier rules
When a warranty claim comes in, Claim Triage reads the submitted photo against your own tier rules and recommends approve, deny, or escalate with its reasoning. It is advisory by design — the model surfaces a recommendation, and a human on your team makes the actual call. Nothing is approved or closed automatically.
One record from install to claim
Because the certificate, the vehicle history, and the reminders all live on the same job and vehicle record, the install that happened today is the same record that answers a recoat reminder next year and a claim the year after. There is no re-keying between systems and no gap where a warranty obligation can disappear.
What to look for
- Auto-generate the warranty cert when the job closes — no manual template
- Pull film brand, install date, and coverage terms from the job record
- Email the certificate PDF to the customer at job close
- Store every cert permanently on the vehicle record for fast retrieval
- Draft recoat and inspection-due reminders as each warranty comes due
- Keep reminders read-only — only approved messages send
- Search by name, phone, VIN, or make/model in under two seconds
- Triage claim photos against your tier rules with a human making the call
Related questions
Does SalesThumb send recoat reminders automatically without my approval?
No. Maintenance Reminders drafts recoat and inspection-due notices from your real customer records as each warranty comes due, but it is read-only — only the reminders you review and approve are ever sent. Nothing goes out on its own.
Where is the warranty certificate stored after a job closes?
The certificate PDF is emailed to the customer the moment the job closes and stored permanently against that customer's vehicle record. When they call back about a claim later, the documentation is retrievable in seconds rather than a filing-cabinet search.
Can SalesThumb decide a warranty claim for me?
No. Claim Triage reads a submitted warranty photo against your own tier rules and recommends approve, deny, or escalate with its reasoning, but a human always makes the final call. SalesThumb's AI tools are advisory by design — they don't close claims on their own.
How Roffik addresses this
The operating system for auto service shops — booking, CRM, AI photo-to-quote, payments, warranty certs, and a technician mobile app, all in one place. Learn more about SalesThumb.