How should an agency handle billing for a client with multiple locations?

HubWho lets agencies pause or cancel an entire client group in one bulk action, built for exactly the case where a single contact manages several franchise or multi-location subscriptions. Instead of editing each location's subscription individually, you apply the pause or cancel once across the whole group, and proration invoices generate automatically so mid-cycle changes stay accurate.

Franchise and multi-location clients are common for agencies, and they create a specific billing headache: one contact, but five or ten separate location subscriptions underneath them. If that contact asks to pause the account for the slow season, or the relationship ends and every location needs to be shut off, editing each subscription by hand is slow and easy to get wrong. HubWho's subscriptions module is built around exactly this case.

Why the answer is what it is

One contact, one action, not one subscription at a time

HubWho's bulk actions let you pause or cancel an entire client group at once. The product describes this directly for the franchise case: useful when a single contact manages five franchise locations, so you are not opening five separate subscription pages to make the same change five times.

Pause keeps the agreement, it just stops billing

Every subscription in HubWho can be paused, resumed, cancelled, or changed in plan from its subscription detail page. Pausing a client group in bulk applies that same pause behavior across every location under the contact, without cancelling the underlying agreement.

Proration invoices generate automatically

When a subscription's status or plan changes mid-cycle, HubWho generates proration invoices automatically, so a bulk pause or cancel partway through a billing cycle does not leave you under- or over-billing any of the affected locations.

MRR and active-client counts reflect the change immediately

HubWho's subscriptions view tracks MRR and active-subscription counts in real time, so once a bulk pause or cancel runs, the agency-wide numbers update to reflect the client group's new status rather than staying stale until someone checks each location.

Resuming happens per location, deliberately

Bringing a location back online is a subscription-detail-page action, done for that specific location. That keeps a franchise group's return-to-billing intentional and location-specific, even though shutting the whole group down was a single bulk step.

What to look for

  • Open the client group's subscription list rather than each location's subscription one by one
  • Confirm which locations belong to the same billing contact before acting, since the bulk action applies to the whole group at once
  • Use bulk pause when a franchise group is going dark temporarily so invoices stop generating without cancelling the underlying agreement
  • Use bulk cancel only when the relationship is actually ending, since it stops billing for every location in the group
  • Resume an individual location's subscription from its own subscription detail page when it comes back online
  • Check the subscription detail page for proration if a location's plan changes mid-cycle right after a bulk action
  • Review MRR and active/at-risk counts after a bulk action to confirm the group's billing state updated as expected

Related questions

Does HubWho support bulk actions for franchise or multi-location clients?

Yes. HubWho's bulk actions let you pause or cancel an entire client group at once, which the product is built to handle for cases like a single contact managing five franchise locations.

What happens to billing when I pause a client group in bulk?

Pausing stops the subscription from generating new invoices while keeping the agreement in place, the same behavior as pausing an individual subscription from its detail page, just applied across the whole group in one action.

Can I bulk-resume a paused client group the same way I bulk-paused it?

HubWho's documented bulk actions cover pausing or cancelling a client group at once. To bring a location back, resume its individual subscription from the subscription detail page, the same place you can pause, resume, cancel, or change its plan.

Will a bulk cancel affect billing that's already been charged?

HubWho generates proration invoices automatically for mid-cycle plan and status changes, so a subscription that already billed part of a cycle is reconciled rather than left to over- or under-bill.

How Roffik addresses this

Billing, ACH and card payments, recurring subscriptions, per-client margin tracking, and branded client portals for marketing agencies — built on Midnight + cyan. Learn more about HubWho.

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